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‎02-10-2022 03:50 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Laser Printer HP Color LaserJet Pro M254dw no longer prints via Wi-Fi.  It used to but now I have to connect via USB to print files.  When I try to print via Wi-Fi the file shows up in the print queue with a status of Error - Printing.  The various HP tests and diagnostics have not produced an answer to explain this. I am able to communicate with the printer from my laptop and even tell it to print a Network Test Report, but nothing identifies the print error.  The printer is out of warranty, so what's the next step?

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1 REPLY 1

‎02-11-2022 12:35 AM

HP Recommended

Has anything changed? Did your get a new WiFi router? If you check the setup from the control panel of the printer do you see the setup for wireless? Failures are pretty rare, I would lean more to a configuration issue.

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