My HP Office Jet Pro says the print cartridge cannot move

[Jleslie]

I have an error message that says “The print cartridge can ot move. Open the cartridge door, clear any paper jam or obstruction and select OK. I have done this multiple times, I have even unplugged and restarted the printer and still get the same error message each time I turn it on. I do not know how to cure this. Frankly, this is the worst Printer I have ever owned. I would appreciate it if someone can help me with this as I really need to be able to print! 

[Irfan_06]

Hi @Jleslie,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing a carriage jam issue with your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Power on the printer and check if the carriage moves to the center to replace the ink cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this video link to troubleshoot further to release the carriage jam.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support