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‎03-06-2021 04:36 PM

HP Recommended
Product: MacBook Air
Operating System: Mac OS X 10.10 Yosemite

My HP OfficeJet 5745 will not print documents; receive error "blocked photo tray, adjust and retry" I do not print photos. I have tried all suggestions to adjust photo tray; nothing has worked---even hard reset. It was working one minute and the next minute, it would not print. HELP!

 

 

Category:
1 person had the same question
1 REPLY 1

‎03-09-2021 09:03 AM

HP Recommended

@JLST, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - 'Photo Tray Problem' Error

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

If the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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