My HP OfficeJet Pro 8610 reported 'missing, failed, or incorrectly installed printheads'.

[PartykeComm]

My printer reported "missing, failed, or incorrectly installed printhead". I re-seated it, as HP online solutions directed. Still doesn't work; message is now "missing or failed printhead". Is there any further step I can try, or do I just need to order a new printhead altogether? And will I be able to install that myself? This printer is old, but it's been a real workhorse.

[A_Gayathri]

Hi @PartykeComm,

Welcome to the HP Support Community

I understand you are getting an error message HP OfficeJet Pro 8610 reported 'missing, failed, or incorrectly installed printheads'. on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• Was there any recent update on the printer prior to the issue?
• Was there any paper jam or carriage jam issue on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Power Cycle the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then plug it back in and turn it on again. Sometimes, a power cycle can help reset the printer and resolve minor issues.

Clean the Printhead Contacts: Turn off the printer and open the carriage access door. Remove the printhead and gently clean the electrical contacts on the printhead and inside the printer with a lint-free cloth lightly moistened with distilled water. Make sure the contacts are clean and dry before re-installing the printhead.

Update Printer Firmware: Check if there are any firmware updates available for your printer on the HP website. Updating the firmware can sometimes resolve compatibility issues and improve the printer's performance.

Please follow the steps mentioned in this document: HP OfficeJet Printers - 'Printer Failure' Error

Hope this helps! Keep me posted. 

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