My HP OfficeJet Pro 9018 stoped working

[Mitiak]

Hello HP Community,

I hope you're all doing well. I'm reaching out to seek urgent assistance with a perplexing issue that I'm encountering with my HP OfficeJet Pro 9018 printer. I've exhausted all my troubleshooting efforts and would greatly appreciate any insights you might have.

Recently, I attempted to install a firmware update using the guidance provided in this thread: [https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/HP-OfficeJet-Pro-9018-printer-upd...]. Unfortunately, the update process seems to be stuck in an endless loop, and I haven't been able to successfully complete the installation. This has left me unable to print any documents.

I followed the suggestions outlined in the thread, but unfortunately, they haven't resolved the issue for me. In a last-ditch effort to resolve the problem, I performed a factory reset on the printer. To my dismay, after the reset, my printer no longer recognizes that it has the InstaINK service. This means I can't print anything or even complete the initial setup process.

It's worth noting that my printer is no longer covered by warranty, which is why I'm seeking assistance here on the forum. This situation is causing a significant disruption in my workflow, as I heavily rely on my printer for both personal and professional tasks.

If anyone has experienced a similar issue or has any suggestions on how to get my printer back up and running, I would be incredibly grateful for your input. I'm open to trying any troubleshooting steps that might help resolve this issue and bring my printer back to normal functionality.

Thank you all in advance for your time and expertise. Your help means a lot to me, and I'm hopeful that together we can find a solution. Please feel free to reach out to me via this thread or through private message at [your forum username] if you have any insights to share.

[sandytechy20]

@Mitiak 

Welcome to the HP support community.

I understand that you are getting a firmware update error on the printer, I am glad to assist you.

Disable automatic firmware updates from the Front Panel to fix the issue.

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon . 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon  . 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.