My HP OfficeJet3831won'tprint any docs nor anything from thr Internet!seems to be comnected though !

[Lupanaria]

My Mac is connected to the printer, everything seems to be fine (Wireless);the printer printed the HP Network Configuration Page while it was connectet with the Wireless channel,but as soon as I want to print any documents from my mac or also something from any Internet site,it won't print. Why? Can someone help me,please?

[Kumar0307]

@Lupanaria, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from your Mac. 

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Do you get any errors?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!