My HP Officejet 250 Has a blank screen

[Liv_Fitzpatrick]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/My-HP-Officejet-250-Has-a-blank-screen/... 

My hp office jet 250 mobile all-in-one printer is having the same issue. The printer turns on, but the printer's display screen remains blank/black. I've tried resetting the printer, but it didn't resolve the display issue. Is there a place I can bring my printer to to get it manually fixed?

Thanks,

Liv

[Betty0610]

@Liv_Fitzpatrick

Welcome to the HP Support Community.

I'd love to help.

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

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Thanks!

[LyssP]

I have the same problem. Seems that this is a common issue for the HP OfficeJet 250 all in one. I have tried everything to fix it, please help. My warranty is expired but I hope you can help!

[LyssP]

Can you please message me 

[Jay_G24]

Hi @LyssP,

Welcome to the HP Support Community

I'd like to help!

I understand the printer is stuck on blank screen.

Try the below suggestions-

 Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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