My HP Officejet 8710 will not come out of Error State...I need help please

[pderubeis]

My HP Officejet 8710 will not come out of Error State...I need help please

[Raj_05]

Hi @pderubeis,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand that you're having trouble with your HP Officejet 8710 printer being stuck in an error state. This can be frustrating, but there are several steps you can take to troubleshoot and potentially resolve the issue. Here's a step-by-step guide to help you.

Check for Hardware Issues:

• Make sure there are no paper jams, empty ink or toner cartridges, or any other visible hardware issues.

Restart the Printer:

• Turn off the printer and unplug it from the power source. Wait for about 1-2 minutes.
• Plug it back in and turn it on. Sometimes, a simple power cycle can resolve the error.

Check for Connectivity:

• Ensure that the printer is properly connected to your computer or network. If it's a wireless printer, make sure it's connected to the Wi-Fi network.

Update or Reinstall Printer Drivers:

• Outdated or corrupt printer drivers can cause errors. Visit the HP website and download the latest drivers for your printer model. Install them on your computer.

Clear Print Queue:

• Sometimes, a print job stuck in the queue can cause errors. Clear the print queue by following these steps:
  • Go to "Control Panel" or "Settings" on your computer.
  • Navigate to "Devices and Printers."
  • Right-click on your HP Officejet 8710 and select "See what's printing."
  • Click on "Printer" in the top menu bar and select "Cancel All Documents."

Restart Your Computer:

• Occasionally, a computer restart can help resolve printer issues.

Check for Firmware Updates:

• HP may release firmware updates for your printer. Visit the HP support website and check if there's a firmware update available for your printer. Follow the instructions to update the firmware.

Check for Error Codes:

• If your printer displays an error code, note it down. It can provide valuable information for troubleshooting. Refer to the printer's manual or the HP support website for information on what the error code means and how to resolve it.

Factory Reset (as a last resort):

• If none of the above steps work, you may consider performing a factory reset on your printer. This should be a last resort, as it will erase all custom settings.
• Refer to your printer's manual or HP's website for instructions on how to perform a factory reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support