My HP Officejet 9012e is disintegrating

[Poindexter61]

Bought this printer at Wal-Mart about 10 days ago, had a horrible time getting it installed to work with my computer, after about 5 hours of that fun I finally got it to print.  Printed about 50 pages during the next few days, but with increasing paper jams.  When I opened the compartments to undo the jam, pieces like springs and levers started dropping out, I've  now got about 4 pieces of printer guts sitting in a pile, it makes a horrible noise before it tells me to load paper, I'm assuming that one of these levers did that job. I've disconnected it and set it aside, lest more pieces drop out.  I cant take it back to Wal-Mart and finding the way to get this POS repaired or replaced, (not that I really want to deal with HP any more), just finding that information is a nightmare.  HP really doesn't want you returning or repairing their products, even if they're the ones doing the repairs.  What I'm asking is can I get my money back, since I cant get my time or energy back that was spent on this, the money will have to do.

[Dragon-Fur]

@Poindexter61 

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[sandytechy20]

@Poindexter61

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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