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09-25-2021 05:17 PM
Bought this printer at Wal-Mart about 10 days ago, had a horrible time getting it installed to work with my computer, after about 5 hours of that fun I finally got it to print. Printed about 50 pages during the next few days, but with increasing paper jams. When I opened the compartments to undo the jam, pieces like springs and levers started dropping out, I've now got about 4 pieces of printer guts sitting in a pile, it makes a horrible noise before it tells me to load paper, I'm assuming that one of these levers did that job. I've disconnected it and set it aside, lest more pieces drop out. I cant take it back to Wal-Mart and finding the way to get this POS repaired or replaced, (not that I really want to deal with HP any more), just finding that information is a nightmare. HP really doesn't want you returning or repairing their products, even if they're the ones doing the repairs. What I'm asking is can I get my money back, since I cant get my time or energy back that was spent on this, the money will have to do.
09-26-2021 01:47 PM
Welcome to the HP Community.
Our Community cannot authorize refunds, repairs, or any other service.
We are a peer-to-peer user community.
That said, there is not reason to assume HP doesn't want to do something until you ask HP.
If you have not done so,
Contact HP Support > submit a case > explain the situation and ask for options.
Slower but usually works...
I will send your message for Review.
Should something come of that request, you will hear back here before an agent contacts you using other means.
How-to and Contact Information...
HP Support - Technical Support for Devices in Warranty
- Case submission to HP Support is available to those whose devices registered and are still in Warranty.
- Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
- HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
- If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
- HP Phone numbers you find on the Internet have likely been hijacked.
Out of Warranty? What to do...
For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.
HP Support does not generally provide free service for out-of-warranty devices.
Our Community is not HP Support; we do offer help free of charge.
Scroll to bottom > Ask the Community
When you submit your question to the Community, provide as much information as possible about the product, the Operating System, and the issue for which you are seeking our help.
Submit a case for Warranty Support / Repair to HP Support.
HP Technical Support – Contact Information
- Submit information / case online
- Sign in or continue as a guest
- Certain regions provide phone / chat contact only after the case is submitted online
Select a method and contact HP Support…
Open website HP World-Wide Support
Select your region and follow the prompts
USA / Canada > HP® Customer Support - USA
>>> HP Support on Facebook >>> HP on Facebook
Some regions offer WhatsApp
NOTE: Submission Checks the device warranty status
Covered regions –Check video at minute 2:08
Video: WhatsApp - HP Support
NOTE: There might be delays – read the FAQ
In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent
Open homepage for HP Community > Hover mouse over Support
Beneath Support Resources > Contact Us
Register your product during first setup or soon afterwards
Have a Care Pack Warranty that needs to be Registered?
Check the Warranty on your product
NOTE: Warranty date is updated after purchase and registration of the device.
If the device is not registered, or if there are other issues, submit a Warranty Dispute form.
NOTE 2: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page or at the bottom (click Flag)
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
Reminder: Online database results do not impact the actual contract.
Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
- If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
- HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
HP Video – Submit a Warranty Dispute: https://youtu.be/PTMvck49GP4
HP Limited Warranty Statements (General Information)
Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document. Optional Care Pack warranties differ by contract.
- HP Limited Warranty Statements | HP® Official Site
- HP - Global Warranty and FAQs
- HP PCs - Damage Not Covered by the HP Standard Limited Warranty
“Things that are your printer”
NOTE: Content depends on device type and Operating System
: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
Enter the type and name of your HP device
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The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and useHP devices.
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Question / Concern Answered, Click"Accept as Solution"
10-05-2021 12:47 AM
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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