cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Poindexter61
New member
1 0 0 0
Message 1 of 3
204
Flag Post

My HP Officejet 9012e is disintegrating

HP Recommended
HP OficeJet 9012e
Microsoft Windows 10 (64-bit)

Bought this printer at Wal-Mart about 10 days ago, had a horrible time getting it installed to work with my computer, after about 5 hours of that fun I finally got it to print.  Printed about 50 pages during the next few days, but with increasing paper jams.  When I opened the compartments to undo the jam, pieces like springs and levers started dropping out, I've  now got about 4 pieces of printer guts sitting in a pile, it makes a horrible noise before it tells me to load paper, I'm assuming that one of these levers did that job. I've disconnected it and set it aside, lest more pieces drop out.  I cant take it back to Wal-Mart and finding the way to get this POS repaired or replaced, (not that I really want to deal with HP any more), just finding that information is a nightmare.  HP really doesn't want you returning or repairing their products, even if they're the ones doing the repairs.  What I'm asking is can I get my money back, since I cant get my time or energy back that was spent on this, the money will have to do.

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
33,194 32,672 3,045 11,038
Message 2 of 3
Flag Post
HP Recommended

@Poindexter61 

 

Welcome to the HP Community.

 

Our Community cannot authorize refunds, repairs, or any other service.

We are a peer-to-peer user community.

That said, there is not reason to assume HP doesn't want to do something until you ask HP.

 

If you have not done so,

Contact HP Support > submit a case > explain the situation and ask for options.

 

Slower but usually works...

I will send your message for Review.

Should something come of that request, you will hear back here before an agent contacts you using other means.

 

How-to and Contact Information...

HP Support - Technical Support for Devices in Warranty

 

Reminders

  • Case submission to HP Support is available to those whose devices registered and are still in Warranty.
  • Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
  • HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
  • If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
  • HP Phone numbers you find on the Internet have likely been hijacked.

 

 

Out of Warranty?  What to do...

For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

 

Reminder

When you submit your question to the Community, provide as much information as possible about the product, the Operating System, and the issue for which you are seeking our help.

 

Post New Question

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Submit a case for Warranty Support / Repair to HP Support. 

 

 

HP Technical Support – Contact Information

 

  1. Submit information / case online
  2. Sign in or continue as a guest
  3. Certain regions provide phone / chat contact only after the case is submitted online

 

Select a method and contact HP Support…

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

>>> HP Support on Facebook >>>  HP on Facebook

 ---------------------------------------------------

Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

NOTE:  There might be delays – read the FAQ

 ---------------------------------------------------

In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

--------------------------------------------------- 

Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

 

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

Reminder: Online database results do not impact the actual contract.

 

Warranty Dispute

 

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

 

=========================================================================

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

Learn how to submit a dispute to validate your warranty through support.hp.com.Chapters:00:00 Introduction00:16 Check Product Warranty00:43 Dispute Product W...
Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
27,981 27,825 1,519 1,609
Message 3 of 3
Flag Post
HP Recommended

@Poindexter61

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation