My HP Officejet Pro 8740 Printer's IP Address is not recognized when connecting the driver

[TARHEELFAN111]

WIFI Connection. Both printer and Dell laptop are connected to the same network. But, the printer is off-line after working for 2 years or more. Downloaded new driver for HP OfficeJet Pro 8740 Printer. I enter the IP address for the printer but the printer cannot be located. The printer is located adjacent to my laptop, with the printer showing a strong signal with the WIFI Symbol showing a dark blue color.

There's no firewall. 

What action is required?

[Garp_senchau]

@TARHEELFAN111, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

First restart both the printer and your laptop. Check that the printer is connected to the same Wi-Fi network as your laptop by printing a network configuration page. If it's not connected, reconnect it to your Wi-Fi network through the printer's control panel. 

Next, reinstall the correct driver for the printer, making sure it matches your printer model and operating system. 

Then, go to Control Panel > Devices and Printers and set your printer as the default if it’s not already. Ensure that printer has the latest firmware updates.

Update the firmware on an HP printer | HP® Support

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Finally, try printing a test page to confirm the connection is working.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,