My HP Smart Tank Plus 551 does not Works

[Rafael29]

Hello my printer HP Smart Tank Plus 551 doesn't work. When a connect the printer to the power,it turns on two red lights, and I don't know what can I do to repair it.

What Can I do?

[Kumar0307]

@Rafael29, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to use the printer.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Click here to know how to setup the printer. You may also refer to - HP printer does not turn on

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!