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‎10-29-2024 10:47 AM

HP Recommended
Product: HP Smart Tank Plus 651 Wireless All-in-One
Operating System: Microsoft Windows 11

I have unplugged it; plugged it back. I have turned off the VPN in my McAfee. It won't print on any of my PCs.

Category:
1 person had the same question
1 REPLY 1

‎10-31-2024 04:00 PM

HP Recommended

Hi @DarryD 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

 

If your HP Smart Tank Plus 651 Wireless All-in-One printer isn't printing despite restarting it and turning off your VPN, here are some steps to troubleshoot the issue:

1. Check Network Connection:

  • Ensure that the printer is connected to the same Wi-Fi network as your PCs. You can print a network configuration page from the printer to verify the connection.

2. Restart All Devices:

  • Restart your printer, computer, and router. This can sometimes resolve connectivity issues.

3. Set Printer as Default:

  • On your PC, go to Settings > Devices > Printers & Scanners. Ensure your HP Smart Tank Plus 651 is set as the default printer.

4. Check Print Queue:

  • Make sure there are no stuck print jobs in the queue:
    • Open Printers & Scanners, select your printer, and click on Open queue. Cancel any stuck jobs.

5. Update Printer Drivers:

  • Visit the HP Support website to download and install the latest drivers for your printer.

6. Use HP Smart App:

  • Download the HP Smart app from the Microsoft Store. This app can help manage your printer and might make it easier to troubleshoot.

7. Run Windows Troubleshooter:

  • Go to Settings > System > Troubleshoot > Other troubleshooters. Run the Printer troubleshooter to identify and fix issues.

8. Disable Firewall Temporarily:

  • Temporarily disable any firewall or security software to check if it's blocking the printer communication.

9. Check for Firmware Updates:

  • Make sure your printer firmware is up to date. You can check for updates through the HP Smart app or the printer’s control panel.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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