My HP c4200 gives error printer cartridges incorrectly installed

[Braximusprime]

My c4200 all in one printer won’t recognize my ink cartridges. It says they are incorrectly installed. They are new and full of ink and very correctly installed. I know this because when I use the buttons to access the service menu and then the reports menu I am able to print out a perfect crisp clear print quality report showing both dark black and vibrant colors in perfect working order. Yet that is the ONLY thing that will print. Clearly this is a firmware issue. I would love to hear a solution that doesn’t involve me buying even more ink designed to fail. As you can tell I am pretty fed up.  Thanx

[Sneha_01]

Hi @Braximusprime,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see there is an error with the cartridges. Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

In the meantime, you can check the troubleshooting for the cartridge error in the link below. https://support.hp.com/us-en/document/ish_1721989-1461843-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support