My HP deskjet Ink advantage 2515 is not printing

[NATH11]

My HP deskjet Ink advantage 2515 is not printing with my ne MacBook pro macos Monterey 12.4. When I connected my printer to my new macbook pro the print outs came out to be as empty pages! The printer is functioning well when i print a test page. But it does not function with word, excell or PDF document print outs!

[Jay_G24]

Hi @NATH11,

Welcome to the HP Support Community

 I'd like to help!

I understand the printer is printing blank pages.

To assist  better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[NATH11]

Thanks.

1. Print pages come out to be completely empty but copy prints have some missing pars only

2. Yes I tried adobe for PDF, word and excell. Same problem occurs

Print quality issued was alo completed and below is the scan of the test page

I alo tried to update the software but it did not word too. Please find below the error page screen shot;

[Jay_G24]

Try the single cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing 
• then remove the color ink and, insert the black  in and try printing 

Let me know!