My HP laser jet pro M15W keeps printing my last printing request over and over without stopping.

[Dale761]

My HP laser jet pro M15W keeps printing my last printing job over and over without stopping.   All I have to do to set it "off and running"  is to load paper.  This is NOT the printing job that it is set up now to print. Desperate, I tried to do a factory reset, but I can't seem to find good info on how to do that.  Would so appreciate help as I have to print the forms for sending out my estimated taxes before April 15th!  MacOS Sonoma 14.6    Thank you!

[Garp_senchau · Accepted solution]

@Dale761, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To perform a factory reset on your HP LaserJet Pro M15W, follow these steps:

1. Turn off the printer.
2. Press and hold the Wireless and Cancel buttons on the printer control panel.
3. While holding the buttons, turn on the printer.
4. Continue to hold the buttons until the Ready light starts blinking.

Reference: Restore factory defaults on your HP printer | HP® Support

If the printer continues to reprint the old job after the reset, you may need to clear the print queue on your Mac:

Clearing Print Queue on MacOS

1. Open System Preferences.
2. Select Printers & Scanners.
3. Select your HP LaserJet Pro M15W printer from the list.
4. Click Open Print Queue.
5. Select the print jobs in the queue and click the X to delete them.

Further Troubleshooting Steps

If clearing the print queue and resetting the printer does not resolve the issue, you may want to try the following steps:

Update Printer Firmware: (Update the firmware on an HP printer | HP® Support)

• Make sure your printer's firmware is up to date. You can check for updates on the HP support website.

Reinstall Printer Drivers:

• Uninstall and then reinstall the printer drivers from the HP support website.

Check Printer Settings:

• Ensure the printer settings on your Mac are correctly configured and that there are no old print jobs stuck in the queue.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Dale761]

Hello Garp_senchau!  Many thanks for replying to my post.  I performed the factory reset, and then had to eliminate the contents of the printing queue--and it worked!!!  I am SO relieved as I need to print out the voucher forms from Turbo Tax so that I can send in my taxes by the 15th of the month!  A million thanks for your knowledge and kindness, Garp_senchau.  

[Kuroi_Kenshi]

Hi @Dale761,

Thanks a ton for the lovely message! Since @Garp_senchau isn’t available at the moment, I’ll be sure to pass along your kind words he'll definitely appreciate it. 

And a huge thank you for marking the post as an Accepted Solution , we’re so glad it helped you out, especially with something as important as tax submissions! 

Wishing you smooth printing and stress-free paperwork ahead!

Best regards,

[Dale761]

And thank you, Kuroi_Kenshi!!!  Nice people work for HP!