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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
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HP Recommended
HP Recommended
If it comes to ready when not connected to your network or computer, then you will want to first purge all jobs from the print spooler on your computer. https://answers.microsoft.com/en-us/windows/forum/all/cant-delete-print-queue-in-windows-10/c01abbe3...
Then download the currentfirmware from support.hp.com and copy that file to a usb stick.
On the printer, go do support tools>device maintenance>firmware upgrades and follow the instructions to update the firmware
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP laserjet color printer show 49.38.03 Error when turn it ON.
how do I load the firmware pls
HP Recommended
Based on a recent issue i had with one of these, you need to test the harddrive first. You need to go into the preboot menu, power on machine and touch the HP logo as soon as you see a black line under the logo. In administration, find the diagnostics menu and run all. On the model the EMCC will error because this unit does not use an EMCC, but if the hard drive fails you will need to replace it with part number L41606-011.
If the harddrive passes, from the same preboot administration menu, format the disk and then download the firmware. Further instructions on doing this are included in the README file for the firmware update file.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
Have you tried the preboot diagnostics yet? As the times of our posts are pretty close you may have listed my last posting.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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Pls help me I do I resolve
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