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‎07-14-2020 02:29 PM

HP Recommended
Product: HP Officejet 5252 all in one
Operating System: Microsoft Windows 7 (64-bit)

My HP Officejet 5252 keeps telling me that I have a paper jam. I have had every access point open and there is no paper or debris that I can find. I have blown canned air and cleaned the rollers, but to no avail. The message it gives is -" Open the cartridge access door, open the paper path door at the back, and them clear any paper jam". When I hit ok it spins and whirs but will not reset. Yes I have turned it off and back on. I have tried all the software fixes online but nothing. Please Help.

2 people had the same question
1 REPLY 1

‎07-17-2020 06:14 AM

HP Recommended

@HRV, Welcome to the HP Support Community!

 

I understand you are not able to print due to this false error message. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in the document A 'Paper Jam' Error and the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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