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‎06-13-2025 02:10 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My PC printer only prints half page diagonally

1 REPLY 1

‎06-14-2025 08:01 AM

HP Recommended

@Rons2g, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand that your HP printer is only printing half a page diagonally, which can be quite frustrating. Let’s work together to resolve this issue.

Cancel All Print Jobs and Restart Devices

  • Cancel all pending print jobs from the Devices and Printers menu.
  • Power off your printer and unplug it for 60 seconds.
  • Restart your PC and reconnect the printer.

Check Paper and Layout Settings

  • Go to Control Panel > Devices and Printers.
  • Right-click your printer > Printing Preferences.
  • Ensure the correct paper size (e.g., A4 or Letter) and orientation (Portrait/Landscape) are selected.
  • Under Advanced, make sure scaling is set to 100% and not “Fit to Page.”

Update or Reinstall Printer Drivers

  • Visit the official HP support page: Official HP® Support
  • Enter your printer model and download the latest driver for Windows 10 (32-bit).
  • Uninstall the current driver from Device Manager, then reinstall the new one.

Perform a Printer Hardware Reset

  • With the printer on, disconnect the power cable from the back.
  • Wait 60 seconds, then plug it back in and turn it on.
  • Try printing a test page.

Check for Firmware Updates

  • Go to your printer’s control panel > Setup > Printer Maintenance > Update the Printer.
  • Or check for firmware updates on the HP support site. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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