My HP printer says cartridge problem- the indicated cartridges are not communicating with printer?

[Peggy731]

My HP Printer says "Cartridge problem", the indicated cartridges are not communicating correctly with the printer.  What can I do to fix this problem?

[A_Gayathri]

Hi @Peggy731,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the "Cartridge problem" on your HP ENVY Photo 7858 All-In-One Printer, follow these steps:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 1-2 minutes.
• Plug the printer back in and turn it on.

2. Check the Cartridges

• Open the cartridge access door and make sure the cartridges are properly seated.
• Remove and reinsert the cartridges to ensure proper contact.

3. Clean the Contacts

• Turn off the printer and unplug it.
• Open the cartridge access door and remove the cartridges.
• Gently clean the electrical contacts on the cartridges and in the printer using a lint-free cloth lightly moistened with distilled water.
• Allow the contacts to dry for a few minutes before reinserting the cartridges.

4. Use Genuine HP Cartridges

• Ensure you are using genuine HP cartridges. Non-HP cartridges or refilled cartridges might cause communication errors.

5. Update Printer Firmware Update the firmware on an HP printer

• Go to the HP support website and check if there is a firmware update available for your printer model.
• Download and install any available updates.

6. Reset the Printer

• Sometimes, resetting the printer to its factory settings can resolve issues. This option can usually be found in the printer's menu under Settings > Printer Maintenance > Restore.

7. Reinstall the Printer Drivers

• Uninstall the current printer drivers from your computer.
• Go to the HP support website, download the latest drivers for your printer model, and install them.

8. Check for Obstructions

• Inspect the inside of the printer for any obstructions or debris that might be interfering with the cartridge communication.

9. Printer Self-Test

• Run a self-test or diagnostic test from the printer's control panel. This can sometimes identify the issue.

Step-by-Step Guide: Cleaning Cartridge Contacts

Turn Off and Unplug the Printer:

• Ensure the printer is off and unplugged from the power source before you begin.

Open the Cartridge Access Door:

• Open the door to access the cartridges.

Remove the Cartridges:

• Gently press down on each cartridge to release it, then pull it out.

Clean the Contacts:

• Use a lint-free cloth lightly moistened with distilled water.
• Wipe the electrical contacts on the cartridge (the small copper-colored or gold-colored dots).
• Wipe the corresponding contacts inside the printer.
• Allow everything to dry for a few minutes.

Reinsert the Cartridges:

• Place the cartridges back into their slots and press down until they click into place.

Close the Cartridge Access Door:

• Close the door and plug the printer back in.

Refer to this document: HP ENVY Photo 7858 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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