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‎08-17-2021 02:26 PM

HP Recommended
Product: Office Jet Pro 9010
Operating System: macOS 11.0 Big Sur

 

My HP 9010 printer keeps getting the code B305DFF9 after I unplug and plug it back on.  How do I get rid of it?This happens 10 times a day now., It used to happen about once a week but keeps getting worse.

 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2021 06:30 AM

HP Recommended

@Slinky3, Welcome to the HP Support Community! I’m here to help.

 

I understand you are getting this error on the printer screen. We will have to perform a factory reset to resolve this issue.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-25-2021 06:30 AM

HP Recommended

@Slinky3, Welcome to the HP Support Community! I’m here to help.

 

I understand you are getting this error on the printer screen. We will have to perform a factory reset to resolve this issue.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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