My HPEnvy5660 print jobs constantly in que

[JiLRaRa]

FIrst, the touch screen is not usable. When we have to reload paper, it will tell me, and want me to press OK, but I cannot. So I also cannot use the scan feature on it, because the touch screen not working. 

Secondly, I spent hours on a project, and ready to print it, and the project shows up in the queue, but never prints. 

So I emailed it to myself, to see if I could use the print share app that I always use, to see if I could print it that way. It says, 1% loading. AND NEVER CHANGES. So it's not going to the computer. I have checked the Wi-Fi connection. I restarted the computer and the printer. NOTHING. 

I even unplugged both devices for ten seconds, plugged them back up. I  have the same issues. And now, I am not going to be able to print my project out. WHAT DO I DO???? 

[Kuroi_Kenshi]

Hi @JiLRaRa,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Fixing the Print Queue Issue

Check Printer Connection:

• Ensure that your printer is properly connected to your computer via USB or Wi-Fi.
• If connected wirelessly, make sure the printer and the computer are on the same network.

Clear the Print Queue:

• On your computer, open the Devices and Printers window (accessible through Control Panel on Windows or System Preferences on macOS).
• Locate your HP ENVY 5660 printer and right-click (or Control-click) on it.
• Select See what's printing to open the print queue window.
• Select all print jobs and cancel them to clear the queue.

Restart the Printer and the Computer:

• Turn off the printer and unplug it from the power source.
• Restart your computer.
• After 60 seconds, plug the printer back in and turn it on.
• Try printing your document again.

Update Printer Drivers and Software:

• Make sure you have the latest drivers installed for your HP ENVY 5660.
• You can download the latest drivers and software from the HP Support website.

Addressing Touchscreen Issues

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

HP Smart App for Control:

• Install the HP Smart app on your smartphone or tablet.
• Open the app and add your printer by following the on-screen instructions.
• Use the app to manage print jobs and settings as a workaround for the touchscreen issue.

I hope this helps.

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Best regards,