My Hp Envy stopped printing

[Dave984]

My printer stopped printing when I cancelled the ink subscription with HP.  I then purchased ink from Amazon (HP), but the printer still will not work.

[Kuroi_Kenshi]

Hi @Dave984,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Authenticity:

• Ensure that the cartridges purchased from Amazon are genuine HP cartridges.
• Inspect the packaging and cartridge for any signs of being counterfeit.

Install Cartridges Properly:

• Turn off the printer and remove the ink cartridges.
• Install the ink cartridges again, making sure they click firmly into place.

Reset Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Run Printer Diagnostics:

• Use the printer’s built-in diagnostics to check for any issues.
• Go to the printer menu and look for tools or diagnostic options, and run the tests.

Printer Settings:

• Ensure your printer settings are configured correctly for the ink cartridges.
• Check if the printer recognizes the new cartridges via the printer menu.

Check HP Smart App:

• If you are using the HP Smart app, ensure it is updated to the latest version.
• Check the app for any error messages or updates needed.

I hope this helps.

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Best regards,