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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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My Hp officejet 4622 will not print black, and will not scan alignment page!

HP Recommended

Hp Officejet 4622

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@Gennetta, Welcome to the HP Support Community!

 

Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the ink levels and replace any low/empty ink cartridge.

 

Clean the printhead

  1. On the printer control panel, press the Setup icon .

  2. Press the button  next to the arrow  until Tools displays next to OK.

  3. Press the button next to OK to select Tools, and then press the button next to the arrow  until Clean Printhead displays next to OK.

  4. Press the button next to OK to clean the printheads.

If the print quality on the test page is unsatisfactory, touch Yes to perform a secondary cleaning of the printhead.

There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.

 

Print and evaluate a Print Quality Diagnostic Report

  1. On the control panel home screen, press the Setup icon .

  2. Press the button  next to the Down Arrow  until Reports displays next to OK.

  3. Press the button next to OK to select Reports.

  4. Press the button next to the Down Arrow  until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.

If the print quality is fine, you may go ahead and align the printer as shown in this document - Black Ink Not Printing and other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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