My New Deskjet 3632 black ink is not working

[Chris1428]

I have purchased a HP Deskjet 3632 All-In-One and have set it up on my laptop and phone. Scanning a document was fine and printing it was ok, however documents will not print using black ink. The first print is more of a grey and it seems like the colour ink is the only one being used. when printing word documents, none of the black ink is printing and only a small amount printed on the first test page, where none of the letters are legible at all. The cartridges used are new and from the same box as the printer. I have followed the suggested fixes to no avail, bar buying a new cartridge which I am hesitant to do as money is tight. Is there a fix that can be done or will I have to resort to buying a new cartridge?

[Echo_Lake]

@Chris1428

Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  
Printing Quality Diagnostic Page:

1. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

   The HP Printer Assistant software opens.

2. Click Print & Scan.

3. Click Maintain Your Printer.

   The HP Toolbox opens.

4. Click the Device Services tab, and then click Print Quality Diagnostics Page.

   A Print Quality Diagnostic Page prints.

If the image looks ok, the printer appears to be working fine. Click here: https://support.hp.com/in-en/document/c04626903 to know more about ink cartridge issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.