My Office Jet Pro 8600 plus is hanging and displaying B8A2F2E8 on the screen. What does this mean?

[Lyricalmel]

Hello Jay_G24,

I don't see any private message in my Inbox via the link you provided. Would you try again? Thanks!!

[DJM125]

I have the exact same issue (screen is blue with B8A2F2E8 on it) and it started a couple of days ago.  I have an HP Officejet Pro 8600, Product # CM750A.  Can you please help me?  

Thank you!

[LASS6]

Having the same issue. Blue screen with the error codeB8A2F2E8. Please help.

Model # SNPRC-1101-01

FPU CM750-64001

[Jay_G24]

Hi @LASS6,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

Hi @DJM125,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DJM125]

Hi Jay_G24,

There was no message at the link you sent at the link by my username.  Can you please resend or tell me where to go to find the solution?

Thanks!

[Jay_G24]

I have shared the message again, could you check?

Let me know!

[LASS6]

Hi Jay_G24-

Product Number: CM750A

Model Number: N911g

Thank you

[cbesondy]

I have same issue. First occurred July 9. Please send reset instructions. Thanks.

[Jay_G24 · Accepted solution]

@LASS6,

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.