My Office Jet Pro 8600 plus is hanging and displaying B8A2F2E8 on the screen. What does this mean?

[Jay_G24]

Hi @cbesondy,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[s0n1ka]

I have  the same issue.

Here are the details related to my printer:

Product Name: HP Officejet Pro 8600 N911g

Product Model Number: CM750A

Thank you in advance.

[cbesondy1]

OfficeJet Pro 8600 Plus. 

Product # cm750a

Model # n911g

Is that enough?

[s0n1ka]

Can I receive the same procedure in order to restore my printer?

[Jay_G24]

Hi @Dyasman,@s0n1ka, @cbesondy1,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[s0n1ka]

I perfomed the above procedure succesfully.

However there is an issue on the EWS: I cannot scan to a folder anymore.

The URL on my EWS page (#hId-pgWebScan) states: "You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer."

The relative EWS page (#hId-NetworkFolderAccounts) is missing as well as the Firewall section (#hId-firewallRulesPage) and SMTP section too (#hId-emailServerSettingPage).
How do I fully restore EWS on my printer?

[s0n1ka]

Maybe I found out what happened when I hard resetted my printer to factory default: the new fimware CLP1CN2011AR provided by HP last autumn is missing an SSL certificate for EWS. As a matter of fact each page setup which requires the SSL certificate go in timeout and you cannot access them. How can be fixed it?

[GP0100]

Can you please provide me with reset instructions also.

OfficeJet Pro 8600 Plus. 

Product # cm750-64001

Model # n911g

[JN51]

It like some kind of built in bug has gone off. I'm also receiving the same code.  can you help me with reset?

[EddyH]

It does look like built in obsolescence. These printers are otherwise very reliable. Time now for HP to issue a bug fix for this