My Office Jet printer, Officejet Pro 8600 Premium, is suddenly cutting in and out.

[suebeute]

My wireless Officejet printer is suddenly cutting in and out, and telling me the printer is offline. Nothing has changed, and my other internet functions are working properly.  I uninstalled and reinstalled the software, and ran the Print and Scan Doctor, but nothing has resolved the issue.

[Jeet_singh · Accepted solution]

@suebeute,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing from your HP OfficeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Does it happen even while making a copy from the printer?

How is the printer connected? USB/Wireless

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Restart the computer, printer, and router to resolve any error states present during the printer setup.

   NOTE:

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Close all running programs on your computer, including the HP software installation window, then shut down the computer.

4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, then I would suggest you try these steps here: 

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Also, make sure the print spooler service is started and "automatic".

Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click  https://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe to download and install the software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Alternatively, you can go through the steps suggested in the support document for - HP Printers - Printer is Offline (Windows)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,