My Officejet Pro 8100 is connected to my network, but nothing will print.

[Adams_94]

When adding the printer and acessing it through the HP smart app, the Status:  continually says that their is an error. When I check the EWS all that is listed is a printer failure. All ink levels are normal, but the status is listed as CRITICAl DEVICE NEEDS ATTENTION. All items needing attemtion were printer failures.

I was  gifted the printer from a teacher who no longer wanted it. When trying to access the settings it prompted me for a password. I tried the blank default password and username. It not only didn't work, but proceeded to lock me out of the session.

Is thier any way to reset the password and username, so I can make my own.

[DavidSMP]

 @Adams_94,

A warm welcome to the HP{ community. A good day to you. I have reviewed the case and will be delighted to assist you. Superb troubleshooting and diagnosis of the issue. Kudos to you for that.

• Did you check if the printer makes photocopies on its own?
• Did you check if the printer works with a USB connection?

It looks like a hardware issue with the printer. Let's try these steps now:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.

Then make 2 photocopies directly from the printer without any communication from the computer. IF it copies correctly then try these steps:

• Then from this user guide link: http://h10032.www1.hp.com/ctg/Manual/c02948312 restore network defaults on the printer. It resets the administrator password also. Refer to page 124 for instructions on how to do it.
• Then follow instructions from this link: https://support.hp.com/ee-en/product/hp-officejet-pro-8100-eprinter-series-n811/4322917/model/432321... (HP Officejet Pro 8100 ePrinters - Wireless Printer Setup) to connect to the wireless network.

This should fix the issue. If it continues, then try connecting the printer and install it as a USB printer. then change the connection to a wireless one by following instructions from this link: https://support.hp.com/ee-en/product/hp-officejet-pro-8100-eprinter-series-n811/4322917/model/432321... (HP Printers - Changing from a USB to a Wireless Connection)

• This should work for you.
• If you use HP SmartApp then follow instructions from this link:https://support.hp.com/in-en/document/c04675142 (HP Printers - Using the HP Smart App (Windows 10)
• This being an older printer may or may not work with HP SmartApp.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂