My Printer HPGT5620 Does not detect A4 size paper

[RajinderVerma]

I have tried everything but the HP DeskJet GT 5620 refuses to detect A4 size paper and only detects Post Card size automatically on Auto Detect Paper size setting !!!

[praveen196 · Accepted solution]

@RajinderVerma Welcome to HP Community!

I understand that the Printer HPGT5620 Does not detect A4 size paper

Do not worry. I will try to fix the issue.

Please perform the hard reset.

1. Turn the printer on, if it is not already on. 

2. Wait until the printer is idle and silent before you continue. 

3. With the printer turned on, disconnect the power cord from the rear of the printer. 

4. Unplug the power cord from the wall outlet. 

5. Wait at least 60 seconds. 

6. Plug the power cord back into the wall outlet. 

7. Reconnect the power cord to the rear of the printer. 

8. Turn on the printer, if it does not automatically turn on. 

9. Wait until the printer is idle and silent before you proceed 

To load full-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops.

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

Please make sure that paper guides adjusted to the paper.

Please update the firmware.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[RajinderVerma]

Thanks!  I think I found the answer after some time .... The paper should not to very near the Right Edge of the Printer( while facing the printer). My Printer seems to shake the paper left and right as it takes it in from the tray .... So a loose fit works !!!

Now I need help with cleaning the excess inkflow problem ... How can I clean the excess ink that has dropped off the Printer Heads and seems to have accumulated in the printer and the rollers ... Would just water and a nice Sable brush do the job ???

Many thanks !!

[praveen196]

@RajinderVerma

Thank you for the update.

Please refer to the below video.

https://www.youtube.com/watch?v=OFth5yzAgtE

Have a nice day!!