My Printer Screen has wrong touch response

[AR-T7]

Hey there

Recently My HP Deskjet Ink Advantage 5075 Printers display has not been working properly and I cannot understand why I tried the firmware update and it didn't change a thing. 

To go deep into the issue I have been having is the printer works perfectly fine with all it's features but the display it's on and running but whenever I click something on it , it just opens something else and I think it is most probably a touch issue . 

So I would like to know how to fix it? 

[A_Gayathri · Accepted solution]

Hi @AR-T7 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the touch response on your HP Deskjet Ink Advantage 5075 printer's display is not working correctly, there are a few steps you can try to troubleshoot and potentially resolve the issue. Here are some suggestions:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds.
• Plug the printer back in and turn it on.

Calibrate the Touchscreen:

• Check if your printer has a calibration option in the settings menu.
• If available, navigate to the settings menu on the printer's display and look for a touchscreen calibration option.
• Follow the on-screen instructions to calibrate the touchscreen.

Update Firmware:

• Make sure that your printer's firmware is up to date. Visit the official HP support website, enter your printer model, and download the latest firmware update.
• Follow the instructions provided by HP to update the firmware on your printer.

Factory Reset:

• If the issue persists, you may consider performing a factory reset on the printer. Keep in mind that this will reset all settings on the printer.
• Check your printer's user manual for instructions on how to perform a factory reset.

Check for Physical Damage:

• Inspect the touchscreen for any physical damage such as cracks or scratches.

I hope this helps. 

Take care and have a good day.-

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