• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-22-2018 02:32 AM

HP Recommended
Product: HP OfficeJet 8725
Operating System: Microsoft Windows 10 (64-bit)

My printer is supposed to be able to prints Photos, but I have tried different settings (HP Photo Paper/Other Photo paper/Normal paper) on the printer as well as on my computer. The photo paper jams. With normal paper everything works as it should. Any one with a solution?

2 REPLIES 2

‎11-23-2018 01:13 AM

HP Recommended

Hi,

What paper do you use?

 

What exact paper weight is listed on its packaging?

 

Is the paper packaging list the paper as Inkjet compatible?

 

When you load the paper and close the tray, have you changed the Paper Type into Other Specialty Paper, Glossy? if not be sure to change it from the printer screen as well



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-23-2018 03:11 AM

HP Recommended

Thanks for your reply!

 

I use Glossy Photo paper dedicated for InkJet printers (270 Grams/Sqm). As I wrote in my initial posting, I have tried all alternatives/Paper settings on the printer itself, as well as on the printer driver on my computer.

 

I can not find any recommendations about maximum paper thickness or weight per sqm in HPs Printer sepcifications.

The Product Manager at HP must be fully aware about the products technical limits, so I find it odd that they do not publish max paper thickness (or weight/sqm), if that is the problem.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.