My Printer shows me, that it is online bt i cant use it to print

[heidrun51]

the printer that I am using shows me in the HP-app and in my printer settings, thta it is availible and ready to print. If I try to print something it won´t do anything. I tryed troubleshooting it by reconecting my printer, taking it off the electricity  pulling out and back in the conection cable to the Laptop and soe other stuff. All of it didn´t work and I couldnt find any solutions online. I already tried the troubleshooting from Windows and from the HP-app but both of them showed, that nothing was off. Ialso tryed the test print, wich didn´t work neiter.

Thank you for Helping if you can 🙂 

[Nal_NR · Accepted solution]

Hi @heidrun51,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with connectivity. 

Since you have already tried a few troubleshooting steps, let's try the factory reset and see if that works.

Note: Factory resetting your printer will erase all current settings and restore the printer to its original state, so you may need to reconfigure your printer after the reset, such as setting up Wi-Fi or connecting to your network again.

Method 1: Using the Printer Control Panel

Turn on the Printer:

• Ensure your printer is powered on.

Press and Hold Buttons:

• Press and hold the Cancel button (red X) and the Wireless button (Wi-Fi icon) on the printer control panel simultaneously.

Hold for 5 Seconds:

• Keep holding both buttons for about 5 seconds.

Release the Buttons:

• Release the buttons. The printer should restart, and this process will reset the printer to its factory settings.

Method 2: Using HP Smart App (if available)

If the above method doesn’t work or you prefer using the app, you can also reset through the HP Smart App:

Open the HP Smart App:

• Make sure your printer is added to the app.

Select Your Printer:

• Tap on your printer in the app.

Go to Printer Settings:

• Navigate to Printer Settings > Advanced Settings (or EWS).

Access Printer Maintenance:

• Within the EWS, look for an option like Restore Factory Defaults or Reset.

Reset the Printer:

• Follow the on-screen instructions to reset your printer.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.