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‎05-06-2016 02:09 AM

HP Recommended
Product: 1510
Operating System: Microsoft Windows 10 (64-bit)

 my scanner stop working, can you help me please?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2016 08:10 AM

HP Recommended

HI @pete121222.

 

Welcome to the HP Support Forums. I understand that you are no longer able to scan. I would like to help. 

 

Are you getting a specific error message?

Are you able to make a copy? 

 

While I await this info, try running the HP Print and Scan Doctor.(PSDr)

 

Please let me know the results of the PSDr.

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-07-2016 08:10 AM

HP Recommended

HI @pete121222.

 

Welcome to the HP Support Forums. I understand that you are no longer able to scan. I would like to help. 

 

Are you getting a specific error message?

Are you able to make a copy? 

 

While I await this info, try running the HP Print and Scan Doctor.(PSDr)

 

Please let me know the results of the PSDr.

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎05-07-2016 12:45 PM

HP Recommended

Thank you , when i search for scan windows says it is not conected. I just downloaded the print doctor

Was this reply helpful? Yes No

‎05-08-2016 01:44 AM

HP Recommended

Thank you , it's working now.

Was this reply helpful? Yes No
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