My all-in-one printer will scan but not print

[R1812]

I have a new (6 week-old) laptop running Windows 10. When I first got it, I successfully installed my HP ENVY 5540 series all-in-one pppprinter and was able to print and scan without any problems. Since Monday this week, the printer no longer prints; but it successfully scans. I have uninstalled and re-installed just about everything - software and drivers, printer, etc etc. I have rebooted the laptop, the printer, and even the router. The Properties indicate that the printer is running in Compatibility with Windows 8. Nothing at all works to allow the printer to print. The only thing that allowed it to print was when I told the "Add a printer" search from Control Panel - which did identify the printer - that my printer wasn't listed and chose the option that my printer is an older model. But then I didn't get the desktop icon from which I could scan.

[asmita6658]

Hi @R1812

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor 

Step 2 Re-install the printer drivers - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

Hope this helps! Keep me posted. 

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