My computer says my printer needs my intervention

[Wref1]

My printer will not print. Well, when I went thru all of the recommended fixes, it asked me to print a page showing the IP address and such. My printer is connected to wi fi, I have turned it on and off and my computer also.  But when I try to print something from my word program or anything else where I give it a command to print, my computer pops up that my Printer needs my intervention.  I cannot find anyplace where it says exactly what that intervention might be.  My printer ran out of ink and I called Instant Ink, cause they are suppose to send me ink.  They forgot too.  The guy on the phone had me take the black ink cartridge out and print only from the color cartridge until I receive the black ink. I do not think, however, that this is the issue. If anyone can help me figure out what needing my intervention means, i would greatly appreciate a response.

[Jeet_singh]

@Wref1,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post you need assistance related to printer issue, don't worry I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

What is the exact product number of the printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any changes before the issue started?

Have you tried to run HP Print and Scan Doctor?

Have you checked if the queue is empty? If there are any print jobs in the queue then clear them.

Have you checked for the wireless light is it steady blue or blinking? 

In the meantime, let's try these steps here: 

Let’s start by performing a network power drain. Follow the steps below:

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the PC and other devices.

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Is the printer connected to the network? Check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the network.

Once the printer is connected to the network, then assign a static IP to the printer:

Let’s start by assigning a static IP address to the printer. Here are the steps:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

For more details, I would suggest you go through this support document for - HP Printers - 'User Intervention Required' Error When Printing (Windows)

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.