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‎12-06-2019 01:04 PM

HP Recommended

@Louise68, Welcome to the HP Support Community!

 

What model printer are you using?

Which device are you trying to scan from?

Are you able to print?

 

To know how to scan from a Windows PC, refer to this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎01-31-2020 03:08 PM

HP Recommended

I rent and have access to wifi but not router so I can't reset router. My laptop priinted to myy printer for a little biit then all of a sudden it won't recognize my printer and won't print. Printer seems to be set up properly.

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‎02-03-2020 02:49 PM

HP Recommended

@Lu_Odelll

 

Welcome to HP support community.

 

Provide the printer model number or the product number?

Which operating system is installed on the computer to which this printer is connected?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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