My cyan ink is printing pink and my yellow is printing brown

[Jan_Lehto]

My printer's magenta ink and black ink are printing properly but the cyan is printing a pink/orange and the yellow is printing brown. 

[Jeet_singh]

@Jan_Lehto,

Welcome to HP Support Community,

Are you using genuine HP Ink cartridges or refilled ink cartridges.

Have you tried to print the print quality diagnostics page from the printer?

Are you having issues only while printing or while making a copy from the printer?

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

1. Load letter or A4, unused, plain white paper into the input tray.

2. On the printer control panel, touch the Right Arrow () to display the second navigation screen.

3. Touch the Setup icon (). The Setup Menu displays.

4. Touch the Down Arrow (), and then touch Reports.

5. Touch Print Quality Report. The print quality report prints.

Evaluate the report for any defects. 

• If there are defects found, try the steps mentioned in this document. 
• If there are no defects, try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2: Make a copy from the printer: 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out good then, I would suggest you follow the steps to uninstall the printer from the root level and then reinstall it by following the steps below:

Step 3- Let's uninstall the printer from the root level and then reinstall it.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here (Please select the correct version of Windows before downloading and installing the printer software).
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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