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‎09-16-2023 05:21 PM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer

My printer is flashing E/O and "i" whenever plugged in. Cartridges were working fine, are only a couple weeks old and have been cleaned. The printer will print a "test page" when I use the "i" button on the printer itself. This has been going on for weeks. I have followed directions to re-set it, and am out of ideas. Please, anyone else have this issue that could help? THANK YOU!

Sarah 

Category:
2 REPLIES 2

‎09-19-2023 01:04 PM

HP Recommended

@Scrosen

 

Welcome to the HP support community.

 

I understand that the information button is blinking on the printer, I am glad to assist you.

Update the printer firmware to fix the issue.

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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‎10-05-2023 03:01 PM - edited ‎10-05-2023 03:18 PM

HP Recommended

That is what I read over and over with some other "solutions" which did not work.

The FULL ink cartridges were actually "deactivated" by HP because the instant ink membership was canceled. It took me HOURS to figure this out, and if I had known this, I WOULD HAVE SIGNED UP AGAIN or bought a non hp cartridge instead of wasting SO much time I do not have to waste.

So if anyone else is having "mystery" error issues, consider this could be the case.

 

1 person found this reply helpful
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