My hp 520 printer not working all lights are glowing except coloured printing one

[Torque2]

Printer is not working all lights are glowing except coured printing one

[Raj_05]

Hi @Torque2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Smart Tank 525 All-In-One Printer might be indicating an issue with the color printing function. Here are a few steps you can try to troubleshoot this.

• Check Ink Levels: Ensure that the color ink cartridges have sufficient ink. Low ink levels can sometimes prevent the printer from printing in color.
• Clean Cartridges: Use the printer's software utility to clean the print cartridges. This can resolve issues related to clogged or dirty print heads.
• Restart Printer: Power off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. This can sometimes clear temporary errors.
• Update Printer Firmware: Ensure your printer has the latest firmware installed. Firmware updates can fix bugs and improve printer performance.
• Check Print Settings: Verify that the print settings on your computer are correctly set to print in color and not in grayscale or black and white.
• Reset Printer: As a last resort, you can try resetting the printer to its factory defaults. This option is usually available in the printer's settings menu.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Torque2]

Connected to PC but it is showing no printer is connected so I can't fo anything 

[Raj_05]

Hi @Torque2,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support