My hp envy 5052 will not power all the way on. The control panel is lit but only displays 2 dots.

[Dave_R18]

My hp envy 5052 will not power all the way on.  The control panel is lit but only powers up to two dots.  The power light is on but will not shut off.   Have tried unplugging from wall socket and unplugging cord and pressing power button and leaving off overnight.  Plugged back in, reconnected cord and printer repeats the same thing - 2 dots and hp logo; no menu.

[Jay_G24]

Hi @Dave_R18,

I'd like to help!

I understand the printer control panel is stuck on two dots.

Try the below suggestions -

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Dave_R18]

I've repeated those steps many times now and they don't work for this machine.

I can't update the firmware - the wifi is not connecting to or from it.

[Jay_G24]

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!