My hp envy 6000e keeps giving me a paper tray empty or open error

[Mlemeegs]

My hp envy 6055e printer keeps saying paper tray empty or open I’ve gone through every possible step with no success and when I try to contact support I’m asked for the serial number but after my serial number is typed in I get a service is unavailable please try later message and when I try to register my product it says it’s registered to another account … I just bought this from staples so I don’t know how it could be and I cannot get ahold of support because before I get there I am again asked about the serial number which just brings me back to square one so I cannot get ahold of support and I’m so frustrated please help

[Raj_05]

Hi @Mlemeegs,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

An Out of Paper or Load Paper message displays, and the printer does not feed or pick paper.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

• Remove any paper from the paper tray.
• Remove any severely bent, wrinkled, or torn paper found in the stack.
• Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.
• Make sure the paper stack is even on all sides.
• Load the stack of paper into the paper tray. 

• Close or push in the paper tray.
• Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

Clean dirt or debris from the paper pick rollers to resolve paper feed issues.

Clean the rollers inside the top paper tray.

• Get a flashlight.
• Turn off the printer.
• Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.
• Remove the paper stack from the input tray.
• With the flashlight, look down into the input tray and find the paper pick rollers.

• Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
• Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
• Allow the rollers to dry for two minutes.
• Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers (under printer)

Clean the paper pick rollers on a printer where the paper tray is located on the bottom.

• Turn off the printer.
• Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.
• Remove the paper stack from the input tray.
• Lift the printer and place it on its side or back.
• Pull out the paper tray, and then locate the gray paper pick rollers

• Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
• Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
• Allow the rollers to dry for two minutes.
• Set the printer upright.
• Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers (inside printer)

Clean the paper pick rollers under the cartridges or inside the paper tray area.

• Get a flashlight.
• Turn off the printer.
• Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.
• Remove the paper stack from the input tray.
• Depending on your printer model, use the flashlight to find the paper pick roller.

PRINTERS WITH THE ROLLER UNDER THE CARTRIDGES

• Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
• Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
• Allow the rollers to dry for two minutes.
• Reconnect the power cord and cables, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

NOTE: HP recommends plugging the printer directly into a wall outlet.

• Turn on the printer to complete the reset.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support