My ink carriage doesnt move to middle to replace ink cartridges. I believe I put ink in wrong office

[Tammy111]

My ink carriage doesn't move to middle to replace ink cartridges. I believe I put ink in wrong officejet 3830

[Rainbow7000 · Accepted solution]

Hello there! Welcome to the HP Community @Tammy111🙂

I read your post about the ink carriage being stuck in your Officejet 3830, and I wanted to reply to help out. Try the steps below and if the carriage still won't budge to move order so you can access the ink, then your best bet would be to call phone support to see if they can replace the unit for you. I'll leave their contact details below.

HP OfficeJet 3830, DeskJet 3830, 5730 Printers - A 'Carriage Jam' Error Displays

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Click the "Accept as Solution" if I have guided you to a solution!

Contact HP:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear