My laptop doesn't default my printer but i already installed the drivers.

[Maimaipanga]

i have this problem i tried to troubleshoot it but. i don't know what to do anymore the problem still persist. i reinstall the drivers and everything but he doesn't want to print in word or any office i have HP DESKJET 1115 and DELL laptop inspiron 11 3000 with windows 10 64bit office. windows cannot print due to a problem with current printer setup this is the error always shows. but i manage to print align color or any of maintain printer.

[The_Fossette · Accepted solution]

@Maimaipanga,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues printing from your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you root uninstall the printer and then reinstall and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Maimaipanga]

Thank you very much sir 🙂

[The_Fossette]

@Maimaipanga,

You're welcome!

If any other questions arise, please feel free to write back to me.

Cheers!