My laptop won't print to my printer

[Xanthus001]

My Toshiba laptop keeps putting up an error message that the HP Envy 5546 printer needs attention or is out of paper when I try to print over wifi, yet when I try to print over wifi from my mobile phone there is no problem at all.  There's nothing wrong with the printer.  I have reinstalled it several times and I suspect it goes wrong again during software updates to the laptop.  This time I don't seem to be able to fix it and the HP website online isn't helping.

[DavidSMP · Accepted solution]

Hi @Xanthus001,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding issues with the printer not working on the notebook. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try to try to run print and scan doctor and check if the issue gets resolved?

For now, try these steps:

• Please uninstall and reinstall the printer software by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Later create a new local user account as an administrator from this link: http://hp.care/2rZfJBC

Then log into the new user account.

Then download the latest full feature drive http://hp.care/2sv0Vvm and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂