My lovely HP OfficeJet 3830 is suddenly showing an error code - OXB82035F8

[Merryl22]

A sudden error code appeared - error code - OXB82035F8.  I don't know what this error indicates so I don't know how to fix it.  Please can you advise what this error code means and what I need to do to fix it.  With thanks, Caroline Porter

[Raj_05]

Hi @Merryl22,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code OXB82035F8 on your HP OfficeJet 3830 typically indicates a hardware issue, often related to the printhead or the ink system. Here are some steps you can take to troubleshoot and possibly resolve the error.

• Turn Off and Restart: Power off the printer, unplug it from the wall, wait for about a minute, then plug it back in and turn it on.
• Check for Jammed Paper: Open the printer and check for any paper jams or foreign objects that might be obstructing the printhead.
• Inspect the Ink Cartridges: Make sure the ink cartridges are properly installed. Remove them and reinstall them to ensure good contact. Check for any protective tape that might still be on the cartridges.
• Clean the Printhead: If you have access to printhead cleaning functions via the printer's control panel or software, run those. If not, you can manually clean the printhead with a soft, lint-free cloth dampened with distilled water.
• Reset the Printer: You can try resetting the printer to factory settings. Refer to the printer’s manual or HP’s support website for specific instructions on how to do this.
• Check Firmware Updates: Make sure your printer’s firmware is up to date. You can check this through the HP Smart app or the HP website.

I hope this helps.

Take care and have a good day.

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