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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-10-2020 03:11 PM

HP Recommended
Product: M454dn
Operating System: macOS 10.15 Catalina

Hello folks-I have a new MacBook Pro(16in) and I have an new office printer HP colorlaserjet Pro M454dn printer. The problem is I'm using a USB cable and the problem is the print job goes out but the printer NEVER prints out anything. Now here's the strange part. I have a co-worker that has a 2019 Macbook and her print jobs come out just fine. I'm using Catalina and she's using Mohave. Any ideas why my jobs are saying they are printing but nothing comes out of the printer?

5 REPLIES 5

‎09-10-2020 03:31 PM

HP Recommended

Does she connect via USB as well or network. For many HP printers there is a security setting that disables the USB port and that is one possibility. You will likely need to use the embedded web server or HP toolbox to access those settings.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-10-2020 03:35 PM

HP Recommended

He's using a USB cable and ideally was plugged into the HP USB Hub that has various inputs. So we had him move it directly to his Macbook from the printer using a USB-USB-C adapter. And still nothing prints out. We can't use the network because he doesn't have any free available ports in his office.

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‎09-10-2020 07:56 PM

HP Recommended

Are you using Apple drivers or HP drivers?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-10-2020 09:26 PM

HP Recommended

I'm using HP drivers and the Macbook sees the printer and even sends the print job thru but nothing comes out of the printer it just sits there. 

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‎09-11-2020 12:37 PM

HP Recommended

I found out that it's catalina and that's why it's not printing. I've got to find a driver for it and I should be good to go. Thanks for all the inputs guys!

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