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‎05-21-2022 09:41 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

The printer was in the middle of printing a page when it stopped and the light started to blink, Thought it was jammed so I removed the paper from the printer. I tried to turn it off but couldn't so I unplugged it waited a few minutes and plugged it back in. And the power button is still blinking with a HP logo frozen on its screen.

Category:
1 REPLY 1

‎05-24-2022 11:07 AM

HP Recommended

Hi @pakaiser1,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand the printer is stuck on the HP logo screen.

 

Try the below suggestions -

 

 Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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