My office jet pro 8025 has event code 71.02.4A

[Shadow983]

My printer is showing code 71.02.4A. I’ve tried turning it off and on like it says but nothing changes. 

[Raj_05]

Hi @Shadow983,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 71.02.4A on the HP OfficeJet Pro 8025e typically indicates a communication or firmware issue. Since restarting the printer didn't resolve it, here are some additional steps you can try.

Power Cycle the Printer Completely

• Turn off the printer and unplug the power cord.
• Wait for at least 60 seconds before plugging the power cord back in.
• Turn on the printer and check if the error persists.

Check for Firmware Updates

• If your printer is still under warranty or connected to HP’s cloud services, ensure the firmware is up to date. You can update the firmware via the HP Smart app or through the printer's embedded web server (EWS):
  • From the Printer Control Panel:
    1. Go to Setup > Printer Maintenance > Update the Printer.
    2. Follow the prompts to check for any available updates.
  • Via the HP Smart App or Web Interface:
    1. Open the HP Smart app.
    2. Click on your printer, then go to Advanced Settings to access the printer’s Embedded Web Server (EWS).
    3. From there, check for firmware updates under the maintenance section.

Reset the Printer Settings

• If you have tried rebooting and updating but the error persists, consider restoring the printer to factory settings.
  • Go to Setup > Restore Factory Defaults, and follow the instructions. This will reset any custom settings but may clear the error.

Check the Printer's Network Connection

• Ensure that your printer is properly connected to your Wi-Fi or network, as sometimes communication errors can cause this issue.

Reinstall Printer Software

• Uninstall the printer software from your computer and reinstall it using the latest version from the HP Support website. This ensures that any communication-related issues between the printer and your system are resolved.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support