My old Photo Smart 5520 has worked perfectly for years, but it hasn't even used 1 ream of paper

[zhevotnya]

My old HP 5520 Photo Smart has worked, flawlessly, for years. But I don't "print" a lot, and it still hasn't even used one ream of paper, yet. It keeps giving me a "false" message to "clear paper jam before continuing," but no "paper jam" is present. (And yes, I did extract the paper tray and look underneath...nothing!) Finally, it tells me to contact HP, but their "virtual" assistant, was virtually useless. Any suggestions, besides buying a new printer?

[Betty0610]

@zhevotnya

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update too: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!