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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My photo smart 5510 is barely printing.

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10-30-2020 03:32 PM
I installed a new ink cartridge as the old one ran out of ink. The only thing that printed Was black streaks on the paper. Maybe a few scattered letters but nothing legible. I thought maybe the cartridge was bad so I bought another one. Same thing happened. I have unplugged the power cable and then reconnected no change.
11-02-2020 12:46 PM
@Wifi123, Welcome to the HP Support Community!
I understand the print quality is not satisfactory. Let us try these steps to resolve this issue:
Check ink levels, and then replace any low or empty cartridges
Use an automated tool to clean the printhead
-
From the control panel home screen, touch the Right Arrow (
), and then touch the Setup icon (
).
-
Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.
NOTE: If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality. If a second cleaning is required, wait 30 minutes before cleaning again.
Print and evaluate a Print Quality Diagnostic Report
-
From the control panel home screen, touch the Right Arrow (
), and then touch the Setup icon (
).
-
Touch Tools, and then touch Print Quality Report. A Print Quality Diagnostic Report prints.
For more info on resolving print quality issues, refer to - Black Ink Not Printing and Other Print Quality Issues
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee